refund policy

Refund Policy

Refund Policy

Effective Date: 27-01-2023

Welcome to CLEVER IPTV! We strive to ensure that our customers are satisfied with our services. Please review our refund policy carefully to understand your rights and obligations when it comes to requesting a refund.

General Refund Policy

  1. Eligibility for Refunds

    • Refunds are available for the first 7 days from the date of purchase. If you are not satisfied with our service within this period, you may request a refund.

  2. How to Request a Refund

    • To request a refund, please contact our support team at [email protected] within the 7-day refund period. Provide your account details and the reason for your request.

  3. Processing Refunds

    • Once your refund request is received, we will review and process it within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.

Special Conditions for Lifetime Subscriptions

  1. Trial and Monthly Subscription Requirement

    • Refunds are not available for lifetime subscriptions. To ensure our service meets your needs, we require that you first purchase a trial or a 1-month subscription before upgrading to a lifetime subscription.

  2. No Refunds for Lifetime Subscriptions

    • By purchasing a lifetime subscription, you acknowledge and agree that refunds are not available for this package. We encourage you to take advantage of the trial or monthly subscription option to evaluate our service before making a long-term commitment.

Important Notes

  • Refund requests made after the 7-day period will not be eligible for a refund.
  • Refunds are only applicable to the initial purchase and not to any subsequent renewals or upgrades.
  • Any promotional or discounted offers are non-refundable.

We appreciate your understanding and are here to assist you with any questions or concerns. Our goal is to ensure your experience with CLEVER IPTV is positive and satisfactory.

Contact Us

If you have any questions about our refund policy or need further assistance, please do not hesitate to contact our support team:

Thank you for choosing CLEVER IPTV!

Best Regards,
The CLEVER Team